Shipping Policy

Last Updated: August 2026

1. Order Processing Time

Standard gourmet items are processed within 4 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email.

To ensure peak freshness and quality, select specialty items—including our fresh-roasted coffee and handcrafted candy apple sugar—are made to order in small batches and take 1 to 3 weeks to produce and ship. Orders containing both standard and made-to-order products will ship together once all items are ready.

Please note that during peak holiday seasons or promotional periods, processing times may be slightly delayed. You will receive another notification when your order has shipped.

2. Shipping Rates and Carriers

We use standard, reliable carriers, primarily UPS, FedEx, and USPS, to ensure your gourmet items arrive safely.

We offer flat-rate shipping to the contiguous United States. Your specific flat-rate shipping cost is determined by your delivery state. This rate will be automatically calculated and displayed at checkout before you complete your purchase, so there are no surprise fees.

3. International Shipping

At this time, we do not offer international shipping. Select catering and special-order items are exclusively available within the United States.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the UPS, FedEx, or USPS system.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at the email address below with your name and order number, and we will look into it for you immediately.

5. P.O. Boxes

Depending on the size of the order and carrier restrictions (specifically with private carriers like UPS and FedEx), there may be limitations on shipping to P.O. Boxes. If we encounter an issue delivering to a P.O. Box, we will contact you to request a physical street address.

6. Contact Us

If you have any questions regarding our shipping practices or need assistance with an existing order, please reach out to us:

Oneg Gourmet Foods
Email: oneggourmetfoods@gmail.com
Phone: (732) 799-4967
Address: 5 Palm Court, Lakewood, NJ 08701