Return & Refund Policy
Last Updated: August 2026
1. All Sales Final
At Oneg Gourmet Foods, we take pride in providing the highest quality exotic and strictly kosher foods. Because our products are consumable and perishable, all sales are final. We cannot accept returns or exchanges for any food products once they have shipped.
2. Damaged or Incorrect Items
Your satisfaction is our top priority. If your order arrives damaged, defective, or if you receive the incorrect item, please contact us within 7 days of delivery.
To resolve the issue quickly, please email us at oneggourmetfoods@gmail.com with the following information:
- Your order number
- A clear photo of the damaged or incorrect item and its packaging
- A brief description of the issue
Upon review, we will issue a replacement or a full refund to your original payment method. Please allow 5 to 10 business days for your bank or credit card provider to process and post the refund to your account statement.
3. Cancellations
Orders are processed quickly to ensure freshness. For made-to-order specialties (such as fresh-roasted coffees and candy apple sugars), production begins shortly after ordering. If you need to cancel an order, please contact us immediately. Once an order has entered production/roasting or has shipped, it cannot be canceled or refunded.
4. Contact Us
If you have any questions or concerns about your order, please reach out to us:
Oneg Gourmet Foods
Email: oneggourmetfoods@gmail.com
Phone: (732) 799-4967
Address: 5 Palm Court, Lakewood, NJ 08701